Evidence guided and outcome driven
We use research and experimentation to help teams prioritise what matters most – reducing risk and accelerating value creation.
We build and support digital experience platforms built for scale
We design, architect and implement digital experience platforms that power business-critical web estates and digital services — built for long-term scalability and security.
For over 15 years we’ve been partnering with leading organisations to deliver and support scalable digital experience platforms. From DXP and eCommerce platforms to headless and composable, our technology solutions are built for long-term performance and flexibility.
With our partnerships with Optimizely and Umbraco, we bring proven implementation experience across complex web estates. Whether replatforming or extending existing systems, we deliver enterprise-grade solutions tailored for growth and efficiency .
As a Cyber Essentials Plus Certified technology partner, we guide our clients with strategic, consultative support to assess, select and implement the right technologies. From AI integration to personalisation and performance optimisation, we align every technical decision to meaningful business outcomes.
Our technology and build services
CMS and DXP platforms
We design, implement and support modern CMS and DXP platforms like Optimizely and Umbraco. Using best in class methods, we tailor to the needs of business-critical services.
Whether replatforming or starting from scratch, we help teams manage content, personalise experiences and improve operational efficiency across complex web estates.
Headless and composable solutions
We architect and deliver headless and composable digital solutions that give you greater flexibility and control.
By decoupling the front end and selecting best-in-class services for each layer, we enable faster development, more resilient platforms and future-ready digital ecosystems.
eCommerce platform development
From Optimizely Commerce to Shopify and Umbraco integrations, we build tailored eCommerce platforms that scale.
We support everything from end-to-end custom eCommerce builds, shop creation to API integration and performance optimisation – giving your customers a seamless experience and your team a stable foundation for growth.
Artificial intelligence (AI) integration
We consult on, integrate and support AI tools that improve website experiences and efficiency – such as AI-powered chatbots, personalisation, natural language models and generative search.
We help you select the right AI solutions, configure them responsibly and monitor their impact on user experience and business outcomes.
Web accessibility
We help you design and build websites that meet WCAG 2.2 AA standards from the ground up.
Whether reviewing designs, site audits to auditing code or remediating issues, we embed accessibility into every stage of delivery – supporting inclusive services and regulatory compliance.
Web sustainability
Our sustainability audits and performance improvements help reduce the carbon impact of your digital estate.
From optimising front-end builds to reducing hosting and back-end inefficiencies, we provide measurable outcomes and tools to track long-term environmental performance.
Support and aftercare
We provide SLA-backed support and proactive maintenance for websites built on Optimizely and Umbraco.
Our services include issue resolution, performance monitoring, platform upgrades and continuous optimisation – ensuring your digital platforms remain secure, stable and up to date.
Delivering outcomes over output
The ROI of digital experience platforms
From faster publishing workflows to increased conversion rates and enterprise-grade uptime, the benefits of investing in a DXP are both immediate and long-term.
3.7x
Forrester reports organisations implementing DXPs typically see a 370% return on investment.
60%
increase in conversion rates following the deployment of a DXP.
75%
time savings on deploying, updating and organising content.
99.9%
uptime SLA guarantee with many modern DXPs.
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Experts in digital experience platforms
As long term partners of Optimizely, Umbraco and other enterprise platforms, we offer unmatched expertise in the design and delivery of business critical websites and digital services.
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Built on partnership and trust
We act as a strategic extension of our clients internal teams, collaborating closely and sharing our expertise to build long-term value together.
Following a competitive tendering process as part of our Digital First Transformation project, we appointed DotCentric as our website agency partner. From undertaking user research and analysis, to design and integration with a new CRM and e-commerce platform, DotCentric have provided a first-class service and client experience.
It was an absolute pleasure working with DotCentric. From the initial discussions about our project, to the discovery phase where we fleshed out the requirements, to the implementation phase, the DotCentric team were engaged, proactive, honest and helped us make better decisions based on their knowledge and skillset.
We were really impressed with how DotCentric took the time to fully understand our organisation, our members, what we do and how we work. This ensured that we were all aligned in what we wanted to achieve and worked efficiently together as one team.
It is important for our technology partners to be committed to user-centric practices (user research, prototyping, usability testing) and agile methodology. The DotCentric UX team got to grips with a complex set of needs and drivers and in a short period, they generated the user insight, prototypes and design assets we needed to progress to build.
The team at DotCentric have been integral in helping us to identify opportunities to improve the user experience for our members and have been an invaluable partner in continuing to improve our digital experience.
I have found the knowledge, expertise and guidance offered to Karndean to be of the highest standard. DotCentric have shown an aptitude to fully understand our business and the markets in which we operate.
Approaching DotCentric completely changed our idea of what we needed as they were able to think outside the box and present us with a range of solutions to solve our challenges.
Working with us
Ready to move things forward?
Whether you’re seeking deeper insights into user behaviour or looking to strengthen your technology foundations, we’ll help you connect the dots by bringing together the right people, processes and platforms to deliver measurable value.
Call us:
+44 (0) 203 8876616
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